Ombuds processes and disputant reconciliation     

Tyler Harrison  Calvin Morrill 《Journal of Applied Communication Research》2004,32(4):318-342

Effective dispute resolution systems are critical to the functioning of large universities and organizations. However, the design of dispute resolution systems is often inadequate to achieving the stated goals of the system. Analysis of the cases of 45 disputants reveals how the design of a university dispute system and the social context can prevent an ombudsperson from successfully reconciling relationships. This study shows how a dispute system that generally failed to utilize face-to-face meetings or mediation techniques between disputants in a social context of fear and limited social ties was unable to reconcile or preserve working relationships. Analysis from normative pragmatic and social contextual approaches to disputing provides a mechanism for understanding the problems encountered by this ombudsperson and provides a tool for designing more effective dispute resolution systems.  相似文献   

LEARNING WITH TELEVISION     

Lawrie J. Lawler 《Learning, Media and Technology》1978,4(1)

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Higher Education and Emerging Technologies: Shifting Trends in Student Usage     

Erin Dorris Cassidy  Angela Colmenares  Glenda Jones  Tyler Manolovitz  Lisa Shen  Scott Vieira 《The Journal of Academic Librarianship》2014

This study serves as an update to a previous study by Sam Houston State University librarians about the use and preferences of Internet, communication, and educational technologies among students. Since the previous study was initiated in 2010, the iPad has made its debut and significantly altered the educational technology landscape. In this new landscape, this study investigates student usage of such technologies as instant messaging, cell phones, e-readers, social networking, RSS feeds, podcasts, and tablets. In addition, this study aims to determine which technologies students prefer the library to utilize for a variety of services, such as reference assistance or book renewals, and which technologies may not be worth the investment, such as geosocial networking. The information gained from this survey is intended to provide guidance for libraries looking to provide services utilizing the most popular technologies with the most efficient use of resources. Survey results show an increasing use and dependence on educational technologies and a desire for basic library services to be available on a variety of platforms and technologies.  相似文献   

A Comparison of Procedures for Estimating Person Reliability Parameters in the Graded Response Model          下载免费PDF全文

David M. LaHuis  Kinsey B. Bryant‐Lees  Shotaro Hakoyama  Tyler Barnes  Andrea Wiemann 《Journal of Educational Measurement》2018,55(3):421-432

Person reliability parameters (PRPs) model temporary changes in individuals’ attribute level perceptions when responding to self‐report items (higher levels of PRPs represent less fluctuation). PRPs could be useful in measuring careless responding and traitedness. However, it is unclear how well current procedures for estimating PRPs can recover parameter estimates. This study assesses these procedures in terms of mean error (ME), average absolute difference (AAD), and reliability using simulated data with known values. Several prior distributions for PRPs were compared across a number of conditions. Overall, our results revealed little differences between using the χ or lognormal distributions as priors for estimated PRPs. Both distributions produced estimates with reasonable levels of ME; however, the AAD of the estimates was high. AAD did improve slightly as the number of items increased, suggesting that increasing the number of items would ameliorate this problem. Similarly, a larger number of items were necessary to produce reasonable levels of reliability. Based on our results, several conclusions are drawn and implications for future research are discussed.  相似文献